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Shipping & Returns

Shipping Policy

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Thank you for shopping with BOOKS POINT PLAZA! We are delighted to bring you an extensive selection of books and ensure that your shopping experience is as seamless as possible. Below are the details of our shipping policy:

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1. Processing Time: Orders are typically processed and shipped within 1-2 business days of receipt. Please note that orders placed on weekends or holidays will be processed on the next business day.

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2. Shipping Costs: Shipping charges for your order will be calculated and displayed during checkout. Please note that if you choose to have the books shipped as they become available (for pre-orders or backordered items), the total shipping charge is likely to be higher than what is calculated during checkout. This is because each shipment will incur separate shipping fees based on the weight and destination of the package. Rest assured, you will be informed of any additional shipping charges before each shipment is processed

 

3. International Shipping: At this time, we only offer shipping within USA. We do not offer international shipping.

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4. Tracking Information: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery.

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5. Delivery Issues: In the rare event that your order is delayed or lost in transit, please contact our customer service team at contact@bookspointplaza.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

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6. Multiple Shipments: If your order includes items that are shipped separately, you will receive separate shipping confirmation emails for each shipment.

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7. Address Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses entered by custemer.

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8. Change of Address: If you need to change the shipping address for an order that has not yet been shipped, please contact our customer service team as soon as possible. Once an order has been shipped, we are unable to change the shipping address.

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9. Holidays and Peak Seasons: During holidays and peak shopping seasons, such as Black Friday and Christmas, please expect longer processing and shipping times due to high order volumes.

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10. Additional Questions: If you have any additional questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at contact@bookspointplaza.com.

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11. Policy Updates: We reserve the right to update our shipping policy at any time. Any changes will be posted on this page.

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Thank you for choosing www.bookspointplaza.com for all your book-buying needs! We appreciate your business.

Return, Refund & Exchange Policy

Thank you for shopping with us. We value your satisfaction and strive to provide high-quality books and exceptional service. Please review our return, refund, and exchange policy below:

Returns:

  • Returns are accepted within 7 days of purchase.

  • To be eligible for a return, the book must be in its original condition.

  • After 7 days from the date of purchase, returns will not be accepted.

Refunds:

  • Refunds are issued based on the condition of the returned book.

  • Once we receive and inspect your returned book, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:

  • Exchanges are accepted within 7 days of purchase.

  • To be eligible for an exchange, the book must be in its original condition.

  • If you wish to exchange a book for the same item, please contact our customer service team at contact@bookspointplaza.com.

  • If the book you wish to exchange is out of stock, you may choose to receive a refund or select a different book of equal value.

Procedure:

  • To initiate a return, refund, or exchange, please contact our customer service team at contact@bookspointplaza.com.

  • Provide your order number and details about the book you wish to return or exchange.

  • Our customer service team will guide you through the process and provide you with a return address.

Additional Information:

  • Shipping costs for returns and exchanges are the responsibility of the customer, unless the return or exchange is due to an error on our part (e.g., you received an incorrect or defective item).

  • We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We cannot guarantee that we will receive your returned item.

  • Sale items are non-refundable unless they are defective or damaged.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for your understanding and cooperation.

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