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Store Policy

Welcome to our online bookstore! We strive to provide our customers with a seamless and enjoyable shopping experience. Please review our store policies below to ensure a smooth transaction.

Customer Care

At BOOKS POINT PLAZA, we are committed to providing exceptional customer service. Your satisfaction is our top priority, and we are here to assist you with any inquiries or concerns you may have.

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  Contact Information:

  Response Time:

  • We aim to respond to all customer inquiries within 24 hours during business days.

  • Inquiries received outside of business hours will be addressed on the next business day.

  Assistance with Orders:

  • For questions related to placing an order, payment issues, or order status, please contact our customer service team.

  • If you need to modify or cancel your order, reach out to us as soon as possible. We will do our best to accommodate your request, but modifications may not be possible if the order has already been processed.

  Return, Refund, and Exchange Support:

  • Our customer service team is available to guide you through the return, refund, and exchange process.

  • For detailed information, please refer to our Return, Refund, and Exchange Policy.

  Product Information:

  • If you need additional information about any of our products, including book descriptions, availability, or recommendations, our team is here to help.

  • We can assist with finding specific titles or suggesting books based on your interests.

  Account Management:

  • For assistance with account creation, login issues, or account deletion, please contact our customer service team.

  • We can help you manage your account settings and preferences.

  Feedback and Complaints:

  • We value your feedback and strive to continuously improve our services.

  • If you have any complaints or suggestions, please let us know. We take all feedback seriously and will address your concerns promptly.

  Shipping and Delivery:

  • For questions related to shipping options, delivery times, or tracking your order, contact our customer service team.

  • We will provide you with the latest updates on your shipment status.

  Technical Support:

  • If you experience any technical issues while browsing our website or during the checkout process, please reach out to us.

  • Our team will assist you in resolving any technical difficulties to ensure a smooth shopping experience.

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  Privacy Policy:

  • We are committed to protecting your privacy. For detailed information on how we collect, use, and safeguard your information, please refer to our Privacy Policy.

  Promotional Offers:

  • We may offer promotions and discounts from time to time. These offers are subject to specific terms and conditions.

  • Promotional offers cannot be combined with other discounts or applied to previous purchases.

  Intellectual Property:

  • All content on our website, including text, images, logos, and graphics, is the property of BooksPointPlaza and protected by copyright laws.

  • Unauthorized use of any content from our website is strictly prohibited.

  Terms of Use:

  • By using our website, you agree to comply with our terms and conditions.

  • We reserve the right to modify our terms of use at any time without prior notice.

  Liability:

  • We strive to ensure that all information on our website is accurate and up-to-date. However, we are not liable for any errors or omissions.

  • Our liability is limited to the purchase price of the items you have bought from us.

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Thank you for choosing BOOKS POINT PLAZA. We are dedicated to making your shopping experience enjoyable and hassle-free. If you need any assistance, please do not hesitate to contact our customer care team.

 

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Privacy & Safety

Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

  • Personal Information: When you make a purchase or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment information.

  • Non-Personal Information: We may collect non-personal information such as your browser type, operating system, IP address, and browsing behavior.

How We Use Your Information

We may use the information we collect from you in the following ways:

  • To process your transactions and manage your orders.

  • To improve our website and customer service.

  • To send periodic emails regarding your order or other products and services.

  • To personalize your experience on our site.

  • To enforce our terms, conditions, and policies.

Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our customers, so long as those parties agree to keep this information confidential.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Your Choices

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. However, if you turn cookies off, some features of our site may not function properly.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

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Wholesale Inquiries

At BOOKS POINT PLAZA, we welcome wholesale inquiries from bookstores, libraries, educational institutions, and other organizations. We offer competitive pricing and personalized service to meet your bulk purchasing needs.

  Contact Information:

  Inquiry Process:

  • To inquire about wholesale pricing and availability, please contact our wholesale department via email or phone.

  • Provide the following information in your inquiry:

    • Name of your business or organization

    • Contact person’s name and position

    • Contact information (email, phone number, and address)

    • List of titles and quantities you are interested in purchasing

    • Any specific requirements or special requests

  Pricing and Discounts:

  • We offer tiered discounts based on the volume of your order.

  • Customized quotes will be provided based on your specific needs and order size.

  • Discounts are applied to bulk purchases and are subject to minimum order quantities.

  Payment Terms:

  • Payment terms for wholesale orders will be discussed and agreed upon during the inquiry process.

  • We accept various payment methods, including bank transfers, major credit cards, and PayPal.

  • Payment must be completed before shipment, unless otherwise agreed upon.

  Shipping and Delivery:

  • Wholesale orders are typically processed and shipped within 5 business days.

  • Shipping costs will be calculated based on the size and weight of the order and the destination.

  • We offer various shipping options to meet your needs, including expedited shipping.

  Returns and Exchanges:

  • Wholesale orders are subject to our standard Return, Refund, and Exchange Policy, with specific terms applicable to bulk purchases.

  • Any issues with your order must be reported within 7 days of receipt.

  Ongoing Support:

  • We value our wholesale partners and are committed to providing continuous support.

  • For any questions or further assistance, please do not hesitate to contact our wholesale department.

Thank you for considering BOOKS POINT PLAZA for your wholesale book purchasing needs. We look forward to building a successful partnership with you.

Payment Methods

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  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

  • Payment must be completed at the time of purchase.

  • All transactions are processed through secure payment gateways to protect your information.

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